Installation of Call Center System for rent, Call center system
Focus on incoming calls from customers.
Call center system Inbound is the primary focus on answering incoming calls. (Passive) There are often customer support forms, such as call centers, customer relations centers. Registration center, etc. The thing that needs to be considered when installing the system is the number of lines that customers can access to the service. Without having to wait long Considered as an important service And after-sales service work that will help with branding And being told very well
Focus on calling out to contact and sell work.
Call center system Outbound is the primary focus on outbound calls. (Providing proactive service), most of them are sales channels. Focus on sales directly to target customers such as sales work (Telesales), information service. Consumer / Customer Survey Service Customer service department, appointment call service, payment notification service, etc. This system has a higher price than the Inbound system because more detailed information must be collected, including this outbound system that has a direct impact on the company's sales.
Call center system that supports a large number of lines
Our systems can be configured to work in a variety of ways. From working in a small office such as 3-5 people to 100 or more such as car insurance companies. Various bank debt collection systems, which can choose the usage By controlling from one central point or to be controlled individually by a specific unit Can plan all kinds of work
Call Center system that can issue reports
Large Call Center system from our system will be able to issue reports. And check the quality of the employee's conversations, for example, how many minutes this employee spends on average. How many calls have been made? Including details of the online period or break Then came to sit at the table How on time
Choose between Inbound and Outbound.
The main function of the call center system
Can record voice chat
The standard function of the call center system Is a recording of a conversation To serve as evidence And used to assess service quality Can set the date to be deleted.
Can store call history information
All incoming-outgoing calls Will be saved in the system Which employee calls out What number to call, what time and how many minutes to talk to Do you talk for too long?
There is an automatic answering system.
Configurable automatic answering system Pressing numbers before contacting Or other menu functions Which is a form of security, such as pressing the card code or the identity verification
There is a queuing system.
In case of a large number of incoming calls Can have a system to set music on hold Or leave a message to contact you back And the queue system of customers who can call in according to the order of the call
Can give points to staff to answer calls
After the conversation has ended, the Call Center system will be able to show the results of the employee satisfaction assessment. Which can be displayed as a report behind the house
Selectable language menu
Before the conversation, you can choose a system channel, for example, if it's in English, press 1, Thai press 2, including a separate call menu in multiple languages
Can transfer or conference
For technical call center systems It is possible to transfer calls to internal departments. With history record And voice chat according to the main function of the system
We can take care of it 24 hours.
Our Call Center system can take care of 24 hours a day when there are problems such as missing calls, lost signals or broken phones. We are ready to take immediate action.
How do I know that Is it required to install an Inbound or Outbound Call Center? The system should be installed in an outbound format so that it is easy to report and easy to measure in a qualitative way. If customers wish to install a call center system, they can contact 1Belief immediately to discuss the implementation. And patterns of installation operation to be efficient To achieve the least cost
Call center system for professional operators
Comprehensive internal management functions
See it work in Real-Time.
Every movement in the system Can be viewed immediately through the back of the house in Real-time, which employees are in line, how many calls, talk longer than usual, check immediately.
Can listen to the conversation of the user.
As manager Able to secretly listen to the conversations of employees and customers. Which the user will not be aware of It can be used to detect unusual calls.
Can distribute work to employees
No problems with incoming-outgoing calls To fall with one employee With automatic line distribution system So that Call Center employees can work equally well