บริษัท วันบีลีฟ จำกัด (1Belief Co., Ltd.)

Installation of Call Center System for rent, Call center system

Call center system installation rental service for large systems Supports working on multiple lines Focus on controlling the work systematically Able to issue work reports Centralized control of employees' work Suitable for organizations that want to have 10 lines or more of call center staff, both receiving calls from customers. And the call is a big tribute, such as customer relations, insurance sales, debt collection department And service center

Focus on incoming calls from customers.

Call center system Inbound is the primary focus on answering incoming calls. (Passive) There are often customer support forms, such as call centers, customer relations centers. Registration center, etc. The thing that needs to be considered when installing the system is the number of lines that customers can access to the service. Without having to wait long Considered as an important service And after-sales service work that will help with branding And being told very well

Focus on calling out to contact and sell work.

Call center system Outbound is the primary focus on outbound calls. (Providing proactive service), most of them are sales channels. Focus on sales directly to target customers such as sales work (Telesales), information service. Consumer / Customer Survey Service Customer service department, appointment call service, payment notification service, etc. This system has a higher price than the Inbound system because more detailed information must be collected, including this outbound system that has a direct impact on the company's sales.

Call center system that supports a large number of lines

Our systems can be configured to work in a variety of ways. From working in a small office such as 3-5 people to 100 or more such as car insurance companies. Various bank debt collection systems, which can choose the usage By controlling from one central point or to be controlled individually by a specific unit Can plan all kinds of work

Call Center system that can issue reports

Large Call Center system from our system will be able to issue reports. And check the quality of the employee's conversations, for example, how many minutes this employee spends on average. How many calls have been made? Including details of the online period or break Then came to sit at the table How on time

รับติดตั้งระบบ Call Center ให้เช่า ระบบคอลเซ็นเตอร์ ขนาดใหญ่ จัดการง่าย รองรับหลายคู่สาย

Choose between Inbound and Outbound.

Inbound is the focus of receiving calls and Outbound is the focus of making the call. Therefore, the establishment of a good call center system Must be selected to suit the type of business To make it easier to measure results But if it is a large business Inbound and Outbound employees should be separated so that they can be measured. And control the work more clearly

The main function of the call center system

Call Center systems nowadays have a wide variety of functions. Not only can the voice of customers be recorded But today Able to perform tasks in the form of measuring the performance of the operator receiving calls. (Performance) as well as monitoring the hours of work of employees, call center, average time to talk. Notifications from repetitive dialing numbers or even monitoring unusual chatting. Implies in corruption, it can be done at all
บันทึกเสียงสนทนาได้

Can record voice chat

The standard function of the call center system Is a recording of a conversation To serve as evidence And used to assess service quality Can set the date to be deleted.

เก็บข้อมูล ประวัติการโทรได้

Can store call history information

All incoming-outgoing calls Will be saved in the system Which employee calls out What number to call, what time and how many minutes to talk to Do you talk for too long?

มีระบบตอบรับอัตโนมัติ

There is an automatic answering system.

Configurable automatic answering system Pressing numbers before contacting Or other menu functions Which is a form of security, such as pressing the card code or the identity verification

มีระบบต่อคิวรอสาย

There is a queuing system.

In case of a large number of incoming calls Can have a system to set music on hold Or leave a message to contact you back And the queue system of customers who can call in according to the order of the call

ให้คะแนนพนักงานรับสายได้

Can give points to staff to answer calls

After the conversation has ended, the Call Center system will be able to show the results of the employee satisfaction assessment. Which can be displayed as a report behind the house

เลือกเมนูภาษาได้

Selectable language menu

Before the conversation, you can choose a system channel, for example, if it's in English, press 1, Thai press 2, including a separate call menu in multiple languages

โอนสาย หรือประชุมสายได้

Can transfer or conference

For technical call center systems It is possible to transfer calls to internal departments. With history record And voice chat according to the main function of the system

เราดูแลได้ 24 ชั่วโมง

We can take care of it 24 hours.

Our Call Center system can take care of 24 hours a day when there are problems such as missing calls, lost signals or broken phones. We are ready to take immediate action.

How do I know that Is it required to install an Inbound or Outbound Call Center? The system should be installed in an outbound format so that it is easy to report and easy to measure in a qualitative way. If customers wish to install a call center system, they can contact 1Belief immediately to discuss the implementation. And patterns of installation operation to be efficient To achieve the least cost

Call center system for professional operators

Our ready-to-use call center system is a rental system. Will get a more economical price No need to invest in equipment No need to hire employees to take care / repair / adjust the system. Ideal for entrepreneurs And large companies That want to reduce operating costs No problems with administrative staff

Comprehensive internal management functions

Our large call center system Able to manage the human system within itself Able to check the work of employees immediately. There is a summary report. Time reports and Backdoor system that will make the Supervisor or the Big Boss. Able to listen to the conversation of the team. There is a system to summarize the score from customers. Logs collection system for incoming-outgoing calls on a daily basis. Including a pair distribution system So that all employees Receive the same amount of customer calls
ดูการทำงานได้แบบ Real-Time

See it work in Real-Time.

Every movement in the system Can be viewed immediately through the back of the house in Real-time, which employees are in line, how many calls, talk longer than usual, check immediately.

ฟังการสนทนาของผู้ใช้บริการได้

Can listen to the conversation of the user.

As manager Able to secretly listen to the conversations of employees and customers. Which the user will not be aware of It can be used to detect unusual calls.

กระจายงานให้พนักงานได้

Can distribute work to employees

No problems with incoming-outgoing calls To fall with one employee With automatic line distribution system So that Call Center employees can work equally well

มีระบบแสดงผลรายงาน หลากหลาย

There is a system to display the results of various reports.

Able to display a variety of work reports Choose to export reports via excel, pdf every day. There is a system to be set up to send to the manager's email on time.

About us

One Believe Co., Ltd. takes care of computers, takes care of the IT department within the company. We have more than 10 years of experience, operated by a professional team.

Contact us.

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